Refund policy

Every Lewis James piece is made to be worn and kept. If something isn't right, returning it is simple and complimentary.

Return window

You have 30 days from the day your order is delivered to request a return. This applies to all regions.

Condition

Please return pieces unworn, unwashed and in their original condition, with all tags and packaging intact. We are unable to accept items that show signs of wear.

How to return

1. Sign in to your account.
2. Open your order and select the pieces you would like to return.
3. Confirm your request. We will email you the return details and next steps.

If you would prefer help, contact our team at hello@lewis-james.com and we will arrange it for you.

Return shipping

Returns are complimentary. There is no cost to you.

Refunds

Once your return reaches us and has been checked, we will refund your original payment method. Please allow 5 to 10 business days for it to appear, depending on your bank or card provider. Original shipping charges, where they applied, are not refunded.

Exchanges

For a different size or colour, the quickest way is to return your original piece and place a new order. If you would like help finding the right fit, our team is happy to advise.

Non-returnable items

Gift cards and complimentary gifts cannot be returned.

Faulty or incorrect items

If your order arrives faulty or is not what you ordered, please contact our team as soon as possible and we will put it right at no cost to you.

Here to help

For anything at all, contact our team at hello@lewis-james.com.